The privacy notice for SANA for Electrical and Telephone Company Limited (“we”, “us”, or “our”), describes how and why we might collect, store, use and/or share (“process”) your information when you use our services such as when you: Visit our website at https://sanaco.com.sa/ and engage with us in other ways, including any sales, marketing, or events.
1. What Information do we Collect?
Personal Information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products. The personal information we collect may include the following:
• Email addresses
• Phone numbers
• Names
• Usernames
• Passwords
• Billing addresses
• Payment details
Sensitive Information: We do not process sensitive information.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Moyasar. You may find their privacy notice link here: https://moyasar.com/legal/privacy-policy
All Personal Information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
1. Information Automatically Collected
We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
Like all businesses, we also collect information through cookies and similar technologies.
The information we collect includes: Log and Usage data, Device data like IP address, browser type, device location, operating system, and device model.
2. How do we process your information?
We may process your information that comply with legal obligations,
• So, you can create and log in to your account, as well as keep your account in working order.
• To respond to your inquiries and solve any potential issues you might have with the requested product. • To fulfill and manage your orders, payments, returns, and exchanges made through the website.
• To send you marketing and promotional communications.
• To deliver targeted advertising to you.
• To identify usage trends.
3. When and with whom do we share your personal information?
We don’t share your personal information with any third parties.
4. Do we use cookies and other tracking technologies?
We may use cookies and other tracking technologies to collect and store your information.
5. How long do we keep your information?
We keep your information for the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
7. Do we collect Information from Minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at support@sanaco.com.sa.
8. What are your Privacy Rights?
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us at support@sanaco.com.sa. You will then be removed from the marketing lists. However, we may still communicate with you for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
– Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.
If you have any questions or comments about your privacy rights, you may email us at support@sanaco.com.sa.
9. Controls for Do-Not Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform about you about the practice in a revised version of this privacy notice.
10. Do we make updates to this notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
11. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at support@sanaco.com.sa.
12. How can you review, update or delete the data we collect from you?
Based on the applicable laws of our country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
Questions or Concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our website. If you still have any questions or concerns, please contact us support@sanaco.com.sa.