Thank you for shopping at SANA for Electrical and Telephone Company. We value your satisfaction and strive to provide you with the best products and services. If you are not completely satisfied with your purchase, we are here to help.
Return Period:
You have 14 working days from the date of receipt to return the product.
• Condition of Products: To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in the original packaging.
• Proof of Condition: Customers are required to share a photocopy or image of the product before initiating the return process. This is to ensure that the product is not damaged or used.
Refunds:
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping:
• Our shipment partner will collect your item for return. If you receive a refund, the cost of return shipping will be deducted from your refund.